All payments for bookings made to Tide and Seek Ltd are non-refundable and non-transferrable. Any potential changes to this policy are completely at our discretion.

 If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

 Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows. The cancellation charges are calculated from the day written notification is received by us and as a percentage of the total tour price per person cancelling, excluding any amendment charges and insurance premiums. The cancellation charges shown below are those which will apply to most tours. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your tour.

1. a) 90 and more days before tour start date – retention of deposit
2. b) 45-89 days before tour start date – 50% of balance of tour or retention of deposit if higher
3. c) 30-45 days before tour start date – 75% of tour cost
4. d) 29-0 days before tour start date – 100% of tour cost

Please note that the above does not apply to bookings that are transferred to a future departure date, in which case the original tour start date (before transfer) will be used to calculate any incurred charges.

 Amendment charges and insurance premiums are not refundable in the event of cancellation. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges.

 Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your travel insurance policy. All claims must be made direct to the insurance company. In the event of the cancellation of a booking where the client is liable to pay to the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking.

 Part cancellation of a booking may result in additional costs being payable by the remaining clients. To clarify all additional extras, single supplements, pre and post tour nights, and experiences will incur 100% cancellation charges up to 90 days before the tour start date.